Code of Practice
At Stone Cross Estate Agents, we are committed to providing a professional, honest and transparent service. Our Code of Practice sets out the standards our clients can expect from us throughout every stage of the buying and selling process.
Professional Standards
Stone Cross Estate Agents is committed to acting with integrity, professionalism and fairness in every aspect of our business. We aim to provide clear advice, honest guidance and a consistently high standard of service to every client.
Honesty and Transparency
We believe our clients should always receive honest, accurate and straightforward advice. We will present information clearly, explain the options available and ensure our communication remains open throughout your property journey.
Property Marketing
We will market every property responsibly and accurately using the information available to us. Property descriptions, photographs and marketing materials will be prepared with care and updated where necessary to ensure they remain fair and representative.
Client Communication
We are committed to keeping our clients informed at every stage of the transaction. Telephone calls, emails and enquiries will be responded to as promptly as possible, and significant developments will be communicated without unnecessary delay.
Offers and Negotiations
All offers received will be communicated promptly to our clients unless instructed otherwise in writing. Negotiations will be conducted professionally, fairly and in accordance with our legal obligations.
Confidentiality
We treat all personal information with the utmost confidentiality and process data in accordance with applicable data protection legislation. Client information will only be shared where necessary to progress a transaction or where required by law.
Professional Conduct
Our team will always strive to be courteous, respectful and approachable. We are committed to providing an inclusive service and treating all clients fairly, regardless of their background or circumstances.
Compliance
Stone Cross Estate Agents operates in accordance with all relevant legislation affecting the property industry. We are committed to maintaining high professional standards and keeping up to date with changes in legislation, regulations and industry best practice.
Complaints
If you are dissatisfied with any aspect of our service, we encourage you to let us know as soon as possible so we have the opportunity to resolve the matter promptly. If we are unable to resolve your complaint immediately, it will be handled in accordance with our formal Complaints Procedure.
View our Complaints Procedure →
Our Commitment
At Stone Cross Estate Agents, our reputation is built on trust, professionalism and long-term relationships. Whether you are buying, selling or seeking property advice, we are committed to delivering a service that is honest, transparent and focused on achieving the best possible outcome for our clients.
Industry Standards
Stone Cross Estate Agents is committed to maintaining the highest standards of professionalism and customer service. As members of The Property Ombudsman Scheme, we are committed to operating in accordance with the recognised standards expected within the residential property industry.
For more information about the Residential Estate Agents Code of Practice, please visit The Property Ombudsman's official guidance.